Integrated communications tools and services for impactful messaging

Blend physical and online channels with integrated communications

Solutions

A unique, connected approach to handling communications

XBP Europe’s integrated communications solution lets organisations optimise physical and digital channels. For contact centre services, direct mail or promotional materials, our people and technology will project the right image for your organisation.

OmniDirect

Tap into cross-sell and up-sell opportunities via OmniDirect with clear, well designed marketing materials, delivered to the right place at the right time.

Print and Mail services

This award-winning solution features a range of options. These include high-speed automated mailpiece production, on-demand print, signage, integrated mailing, and more.

Contact Center Services

An extensive network of contact centres with integrated omni-channel capabilities, cloud-based telephony, 100% call recording, and multilingual staff uphold excellent levels of quality and customer satisfaction.

Integrated communications across print and mail

Get your message out there

Mail services help to prevent waste and reduce the risk of delays. Optimised mail carrier relationships lower costs and prevent lost documents or late delivery.

Aggregated data

Combined enterprise information, external data, and open web information create holistic customer profiles for segmentation and behaviour prediction.

Save resources

Capacity to outsource contact services reduces the burden on management, human resources, while saving on cost and office space.

Seamlessness digital transformation

There’s a seamless transition from online to offline communication channels, for all-round messaging.

Print and Mail

In search of a reliable partner, our client sought a printing solution to produce and distribute their training materials worldwide. They required a print partner capable of providing a flexible and scalable solution to address various challenges.

Digital Transformation Strategy Helps Save Costs for Hospitality Giant

A leading company in the hospitality and vacation ownership industries faced significant expenses due to the storage of over 3,000 marketing and promotional items in a large warehouse.

Optimised Print and Mail Operations for Huge Savings

XBP Europe optimised print and mail operations resulting in reduced high overhead costs and increased productivity.

Case Study: EIM & P2P Invoice Automation

Learn how implementing Enterprise Information Management and Procure to Pay solutions helped a prominent leader in the casual dining industry.

Remittance Processing For A Fortune 500 Provider

Learn how a fortune 500 provider benefited by outsourcing its remittance processing operations to XBP Europe.

Case Study: Digital Strategy Saves Hospitality Costs

Learn how a leading hospitality business benefited with XBP Europe’s digital transformation strategy.

Optimised Print and Mail Operations for Huge Savings

XBP Europe optimised print and mail operations resulting in reduced high overhead costs and increased productivity.

Digital Mailroom for Disaster Recovery for Law Firm

Learn how digital mailroom for disaster recovery transformed slow manual processes for a Los Angeles-based law firm.

Record management guide

Every activity, document, and conversation leaves a digital footprint — without proper record management, this footprint can become overwhelming and feel like a maze.

How to best digitise documents — efficiently and securely

Digital documents are a smarter way to run your business. By cutting costs and securing important data — digital transformation is redefining how businesses work. With bulk scanners and AI-driven document management, you can streamline processes and improve efficiency. Business can digitise documents to enhance workflow management. Let’s understand how going paperless helps you grow. […]

Request to Pay – The Next Big Thing in Payments?

Tired of chasing late payments or juggling complex billing workflow — Imagine the billing so smooth it gives time to focus on growing your business, Request to pay (R2P) makes it possible. R2P accelerates payment by enabling direct encrypted communication between the business and the payers. It’s a secure platform that offers multi-factor authentication while […]

Why would a company use document digitisation?

Digitising documents may seem like little more than an operational upgrade, but its capacity to drive change is quite underrated. Digitization is a strategic enabler, with benefits that span many operational areas, right down to the customer experience. There’s new capacity to streamline processes, ensure compliance, cut costs, and advance the sustainability agenda. Going digital […]

6 Omnichannel Challenges & How to Overcome

Personalised omnichannel marketing is the new standard, but it’s not without its hurdles. This article outlines the major challenges enterprises face and offers solutions to streamline your approach. Creating painless omnichannel experiences requires linking inventory, logistics, distribution, media channels and communication across all touchpoints. With so many moving pieces, things can often go wrong, creating […]