Products
Case management & workflow automation – Plexus
Automate task and case management with the Plexus solution
Seamless task flows and optimal case management
Plexus is an integrated platform providing security, transparency, efficiency and automation – organisation wide. This collaborative workflow automation solution seamlessly connects teams to resolve issues, manage cases, and complete tasks.
Asset management
Manage a diverse range of information assets and provide structured, highly automated solutions.
Integrated solution
Integration to back and middle – office processes, including supporting dynamic, unstructured processes that involve collaborative tasks.
Out-of-the-box
Can be provided out-of-the box for applications such as client on-boarding, complaint handling, claims management and exceptions handling.
Case management
Advanced case monitoring and tracking – Full process visibility and staff accountability.
Supports compliance requirements and discovery activities.
Data structured
Collected data, both structured and unstructured, is refined so it can be used interchangeably to support activities such as analysis or tracking.
Security
Secure cloud storage, controlled access and automated data entry mitigate the risks associated with manual paper-based processes.
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Benefits
A robust workflow engine and adaptive case management
Overcome siloed processes with an enterprise application integration layer, federated search, and top-notch security features. This solution incorporates BPA robotics to automate repetitive tasks. Real-time dashboards and a reporting engine come with full audit trails that meet the highest compliance standards.
Supports Agile development processes and LEAN practices
Full project visibility and tracking is provided
Automated task and issue alerts prevent delays
Smart issue tracking and service routing increases efficiency
Integrated document repository provides a full audit trail
