Digital Transformation Strategy Helps Save Costs for Hospitality Giant

To exacerbate the issue, the company relied on multiple providers for procurement and distribution management, resulting in inefficiencies and increased costs. Purchases were fragmented across various suppliers, limiting the opportunity for volume discounts or negotiated rates. Managing inventory proved to be another costly challenge, with a lack of control and high obsolescence rates.

Furthermore, the absence of a centralised online asset repository made it challenging to track items and fulfil orders from individual resorts. The existing business model had limited flexibility to accommodate customised orders from resorts seeking to personalise printed standard items such as resort marketing materials, posters, TV guides, and menus for their specific needs.

Recognising the urgent need for a major transformation, the company decided to seek the expertise of a seasoned strategic partner with established supplier connections and advanced digital transformation capabilities. It became evident that relying on multiple providers for warehousing, procurement, and fulfilment was both costly and inefficient, prompting the company to opt for a single provider to handle all these aspects. Once XBP Europe was selected as the partner, the arduous task of transformation commenced.

The first crucial step in this journey was the implementation of a new print on demand system, which involved transferring all the items currently stored in the warehouse. This system brought automation to the procurement process, replacing the outdated methods with a streamlined, web-based platform.

The platform facilitated vendor selection, secured quotes, and tracked jobs efficiently. Being vendor agnostic, XBP Europe integrated all third-party applications into its own e-bidding platform, enabling supplier categorization, recognized savings methodologies, and comprehensive reporting at different levels of the procurement process.

To offer individual resorts enhanced ordering flexibility and a broader range of customization options, XBP Europe introduced an intelligent marketing solution featuring a digital storefront for online print and promotional item ordering. Leveraging variable data composition engines, this platform allowed personalised and targeted communications. Resorts gained access to a menu of templates and design options, empowering them to create unique marketing assets that would contribute to an improved customer experience.